Call Us: +1 920 474 6001

Troubleshooting Expertise

Troubleshooting requires communication.  The communication of one person (or system) to another person (or system) is the start.  This is your start.

There should be no charge for an ineffective solution.  A problem can be composed of many troubles.  Solutions move us closer to the end game of no problems.  Any solution that does not progress the problem is ineffective.

Here is the process:

  1. Fill out the form below
  2. We will review the details provided by the next business day, as soon as we possibly can review it.
  3. We will contact you and let you know if we can help. While our experience is vast, we have our limits.
  4. If this is urgent, and we agree to help, AND you have given us a phone number, we will call you to discuss the problem
  5. We must communicate, it is required to understand the problem in depth. We will listen first, because we seek first to understand.
  6. After hearing you in depth, we will eventually communicate back to you our understanding of the problem. If the problem requires research, it is only a time problem.
  7. If you agree we understand the problem in depth, we will give you an estimate of the total solution cost, and if required, a quote for further investigation as needed.
  8. You will have the ability to review our proposal before you commit to our services.
  9. Once you approve the estimate, we will schedule your solution event to match your calendar and ours.
  10. If the estimate is approved, expenses and materials agreed by you will be paid in advance. If we solve the problem, time will be billed and due within 2 weeks.

Some problems require travel. No problem as we maintain our Passports.
Some problems are complex. We will attempt to share a path through the solution. We will have a map so you don’t get lost.
We don’t break laws. This includes legal, international, physical, mental, chemical, spiritual, and relational. Sorry, no time machines or telepathy.

You have our assurance of privacy with information placed in this form.  There are no charges for us to review your form. We will not share this with anyone

Phone: 920-474-6001

Your Name (required)

Your Email (required)

Short name for the trouble

Please give us as much detail as you can about your issue.

If you have a zip file of details you wish to reference, please submit them as well.

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Why do you offer this:
We love to learn. Problems are always puzzles and are always fun. By solving your problem, we understand the world better, can better serve our customers and can make you happy by taking something off your plate of concerns. We love the win-win. We love to understand, “crack the nut” and then teach.