Many companies question existing software.  ”This software was written on and old XXXXX system and still works today, but we are not sure if we couldn’t get more out of a new system?” some say.  Or more likely, “We have this system and it is just not doing what we need.” The interesting thing about [...]

If I were to pick out the one concept that most companies fail to understand, it is the three cornerstones of a business.  Sure the foundation is built on the customers, and sales are built on good customers, but like all good structures, the foundation is only as good as the cornerstones. People, Process and [...]

First, let me say that I find “news marketing” kind of cheesy. A company makes a sale to a customer, and publishes it as “news” by providing small quotes, and then giving details of the company sold and themselves. Usually there are some key phrases and buzz words in the article to get the attention [...]

IBD put out a very interesting article about SAP today relating to problems the software giant is having. As they state, customers are unhappy, Oracle (SAP’s predominate DB platform) is unhappy, I2 is now unhappy with them, investors are unhappy and the company is now doing something which has never occurred.  It is promoting a Salesman [...]

Let’s face it. Technology can be a real pain in any business. That statement is coming from a 20+ year computer geek who really excels at technology and change. But the reason that I make that statement is because it is true. No matter how nice technology is packaged, how good the training is, how [...]